Tiger Taxi has instituted a program to insure that all taxi riders are provided with the highest quality service. Please read this document and understand your rights as a taxi rider. You will also be responsible to behave in a civil manner and to obey all laws and traffic regulations.

As a rider of taxi service in Auburn, you are entitled to the following:

1. A taxi driver that is knowledgeable of major destinations and is able to take you to your destination in the quickest time and by the shortest route.

2. A ride in a taxicab that is in safe working order and with operating heating and air conditioning.

3. A taxi driver who practices good hygiene does not smoke in his cab and is polite and respectful of his customers.

4. To be charged an accurate fare for the distance and time of your trip, including any approved surcharge.

5. To a taxi that arrives at the pickup point within a reasonable amount of time after an order has been placed.

6. To request a receipt.

7. To pay for trip using a major credit card ($10.00 minimum).

Your taxi driver also has rights that you should respect, including the following:

1. Behave in a civil manner.

2. Refrain from smoking, drinking or eating food inside a taxicab.

3. Do not distract or otherwise prevent the taxi driver from focusing on driving the cab.

4. Board the cab only from the curb or right side of the cab.

5. Pay the fare posted on the meter and any applicable surcharge when you have reached your destination. Should you dispute the fare, you should take the taxi driver’s name, the name of the taxi company and report your dispute to the Department of Transportation.

6. A driver may request a deposit up to the estimated amount of the fare in advance.