Closing out at the end of the night:
Add up the fares = $100
Divide by 2 = $50
Subtract $5 (gas) = $45
Credit cards ($15) = $30 (this is what you owe me… round up or down with the change)
Tipping out dispatch – 10% of total fares during the time dispatching.
Things to do at the end of your shift:
Refill the gas to full
Clean out the car (goo-goo near the office/ spectrum has a vacuum)
Write down the ending mileage + amount of gas purchased/gallons
$5 minimum for all trips.
$75 clean up fee for people who get sick in the cabs.
Prices for up to 2 passengers –
Flat rates –
Starting the meter –
When somebody gets in – hit the HIRED button (1)
If there are 3 or 4 people – hit the EXTRAS button (3)
At the end of the ride – hit TIME OFF (2) then EXTRAS (3) to get the total.
To clear it – hit HIRE (1)
Call forwarding: Menu > Settings > Network Services > Call Forwarding > Forward all voice calls > Active > 334-319-6523 (dispatch #),
User1 – 334-319-6524, User2 – 334-319-6525, User3 – 334-319-6526,
User4 – 334-319-6761, User5 – 334-319-5340, Kevin – 334-663-2532
The only things you need
to leave in the office are:
Before you leave your car
make sure you:
Not doing these things will result in a loss in
your $5 gas bonus.
Blue Falcons now have a 15
minute max.
Anything left in the cabs
should be brought up to the office and placed in the lost and found box.
We do not take checks.
The walkie
talkies do not work well when it’s down to 1 bar on the battery. Make sure you
start charging it when it gets that low.
Try to hand out the
business cards. If somebody crawls in to the back thinking they are in a Yellow
cab hand them a card.
I need everybody to cut
down on unnecessary driving around. In theory you should make about $1.40 per
mile. On slow nights it might be less. I am spending a lot of money every month
on maintenance and oil changes. If you have to make any special trips for
anything tell me and I will try to get somebody else
to come in and cover for you.
For short trips with 5+
people, you can just run the meter and add the extras. Unless you think you can
get $3 per head. This deal only applies to in
From now on, if your cab
is making any strange noises or seems to be running funny, bring it in and get
another one. And tell me about it.
Do not call 411. I have to
pay for it when you use it. Instead call Foy – 844-4244.
Do not open text messages.
If one pops up just exit out. I have been spending $25
over the last 2 months b/c people have just been opening up messages that came
with a $10 charge for each.
When driving people
around, don’t speed or drive recklessly. We are trying to build a reputation of
safe and professional drivers. That is simply how we get repeat business. Plus
people like nice smooth rides where they don’t feel like they are in any kind
of danger. They don’t want to get thrown around in the back of the cab in hopes
of getting home 1 min. faster.
I’m tired of getting into
the car and smelling smoke. If anybody is smoking in the taxi
then air out the car for at least 10 min. afterward.
When you are vacuuming out
the cabs can you also vacuum the seats as well.
I just spent $300 on new
shocks and alignment for a cab that was aligned 5 months ago. I realize that
there are railroad tracks going through the middle of town so from now on I
need everybody to significantly slow down (10 mph) when going over these tracks
and speed bumps.
Tiger Taxi basics
·
Keeping Vans Clean. (Making
sure the cab is vacuumed, windows clean, something spilled in the cup holder
clean it up, making sure the door is free from trash)
·
Credit Card procedure. Make sure that you do not write anything
above the line that says “Imprinted Data Only above This Line--Do Not Circle
Expiration Date.” Fill in the boxes on
the credit card slip that are labeled, Clerk (that is you), Date, Amount, Tip/Misc, Total, and driver’s initials. Make sure that they sign it and you offer
them their receipt.
·
If something goes wrong with
anything beep Kevin Immediately. This includes run-ins with the police, the cab
acting, smelling, or sounding funny, gas wasn’t filled up, etc.
·
Check the outside and inside
of the cabs before and after your shift. This involves, the body (new dents,
scratches), tire pressure, headlights, etc.
·
Let me know about schedule
requests at the very minimum one week before you need off, and I will be more
than happy to help you the best that I can.
It is very important that you get them to me as soon as possible, the
sooner I receive them the happier I will be to help.
·
Drivers should keep all
personal information away from the customers; they don’t need or want that
information. Our job is to listen, like a bartender or a psychiatrist, not to
be the one burdening the customer. (Note: There are always exceptions for
example, marital status, children, where we are from, etc.) Basically if it is
negative in any way keep it from the customer.
They do not care, even if they ask “How are you doin
today?”
·
Do not give out our
address/phone numbers to anybody. People can get angry with us if we are 5 min.
late so to keep vandalism out of the picture we want to keep our address
anonymous.
·
Anything that is left in
the cab by a customer needs to be given to Kevin so that I can track the owner
of the lost property down and give it back to them.
·
Dispatch gets tipped out
10% of the fares that they. The reason
we all pay is like I always say “we are all in this together” so we all pay. The dispatcher is there to help the drivers.
·
If you are driving there
needs to be a lot less messing around.
This means that the dispatcher needs to know where you are at all
times. I do not want to hear “I’m going
to be at a friends house for a minute, call me on my cell” Don’t get me wrong there are times when you
need to go home for a minute like when nature calls but that should be one of
the only reasons.
·
The Three Steps of Service. 1) Warm Welcome,
(introducing yourself and welcoming them into the cab) 2) Anticipating and
exceeding the customer’s expectations, (Involves knowing where the repeat
customers live, remembering their name, anything that they wouldn’t expect.) 3)
Fond Farewell, (this means thanking them for using Tiger Taxi, telling them to
have a nice day/night, etc.) Each of
these steps must be done as soon as a customer calls until they are out
of the cab and on their way.
·
Moment Of Truth (MOT). A Moment of truth is any aspect of Tiger Taxi
that a customer comes into contact with where they can form an opinion of Tiger
Taxi. (Anything from the first time you answer the phone to seeing the cab
drive down the road, or hearing the advertisement on the radio.
·
As soon as you detect
that the customer that is in the cab presently, is a first timer, offer them a
business card or two. If they say things
like, “I didn’t know there was a cab company,” “these cabs are nice,” this is
the first time I’ve ever been a cab,” etc.
·
If people from a
business call about wanting to put an ad on the outside of the cab, you need to
immediately call Kevin. This is
because they have the “money spending mentality” at that moment and it will be
a lot easier for me to convince them to buy.
·
I am starting a $5
reimbursement for gas. This means at the end of the shift when you are
splitting my half of the fares you can subtract $5 from my cut. This only
applies if you do a full shift.
·
60% of the gas you use up
comes from acceleration. If you accelerate a lot then that goes up to 80%. In
other words, if you slow down you can save $5-$10 a night just in gas. Plus the
meter runs on time too. So you can make another $5 a night just by slowing
down.
·
On busy nights if the
customer has been waiting more than 15 min. give them a call before you take
off to go get them. Some of them find other rides within that time. If you call
them reassure them that you’ll be there in 5-10 min. Then give them another
call when you’re close by. This makes it easier for you to find them.
·
If somebody wants a pick up outside of the Auburn-Opelika area, ask for
a credit card number/expiration date. Run it for $1 just to check to see if
it’s legitimate.